Mortgage Cadence’s Jacob Petersen, EVP of Client Solutions, outlines the steps you should be taking to ensure your customer-facing teams provide best-in-class service.
By: Jake Petersen for Today’s Lending Insights Every organization strives to serve its customers at a world-class level; however, taking customer service past the concept
“Creating a chief officer role that focuses on client service across all products supports our expanding organization as well as our greater prominence in the mortgage industry.”
High performance lending begins when your team is focused on being great brand ambassadors who really care about getting your borrower into their home faster, with less frustration.
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