Archive: Jacob Petersen

Mortgage Cadence's Jacob Petersen, EVP of Client Solutions, outlines the steps you should be taking to ensure your customer-facing teams provide best-in-class service.

By: Jake Petersen for Today's Lending Insights Every organization strives to serve its customers at a world-class level; however, taking customer service past the concept of a “help desk” is often an afterthought. Most companies view support as something similar to the 1990s Maytag commercials, where the lonely repairman is waiting for someone to call […]

"Creating a chief officer role that focuses on client service across all products supports our expanding organization as well as our greater prominence in the mortgage industry."