Mortgage Cadence’s Jacob Petersen, EVP of Client Solutions, outlines the steps you should be taking to ensure your customer-facing teams provide best-in-class service.
By: Jake Petersen for Today’s Lending Insights Every organization strives to serve its customers at a world-class level; however, taking customer service past the concept
If you keep these perennial borrowers happy, they are more than likely to come back the next time they find their next investment property or home.
High performance lending begins when your team is focused on being great brand ambassadors who really care about getting your borrower into their home faster, with less frustration.
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