Archive: customer service

Mortgage Cadence's Jacob Petersen, EVP of Client Solutions, outlines the steps you should be taking to ensure your customer-facing teams provide best-in-class service.

By: Jake Petersen for Today's Lending Insights Every organization strives to serve its customers at a world-class level; however, taking customer service past the concept of a “help desk” is often an afterthought. Most companies view support as something similar to the 1990s Maytag commercials, where the lonely repairman is waiting for someone to call […]

If you keep these perennial borrowers happy, they are more than likely to come back the next time they find their next investment property or home.