Archive: Jake Petersen

"Petersen led the charge to reduce the average day’s tickets in queue with product support by 93%, due in part to his decision to roll out a new ticketing system spanning all Mortgage Cadence customers and products."

By: Jake Petersen, "Industrialization of growing organizations," for CUInsight Growth within any organization can be a benefit and a curse. As a company grows, it faces the challenge of on-boarding new employees while rising to the increased demands of a growing customer base. In any complex company, it is difficult to replicate the knowledge of […]