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July 28, 2020

Suncoast Credit Union Chooses Mortgage Cadence’s Enterprise LOS to Optimize Growth

"It's the kind of borrower experience our members deserve and it will enable them to get into their new homes faster.”

Leading credit union expands relationship with Mortgage Cadence enabling enhanced workflow on a consumer-friendly digital platform.

DENVER; July 29, 2020 – Suncoast Credit Union (Suncoast), Tampa, Fla., has renewed its contract with Mortgage Cadence, an Accenture (NYSE: ACN) company, expanding its relationship by choosing the Mortgage Cadence Platform (MCP) enterprise Loan Origination System (LOS). After using Mortgage Cadence LOS technology for nearly 20 years, Suncoast will move up to the company’s end-to-end, open digital lending platform for retail mortgage originations.

“Our main goal is to provide our members an unmatched experience throughout the mortgage process. They must be able to apply for a mortgage, and check in on its progress, anywhere they are, at any time, using whatever smart device they have with them,” said Rich Miller, CMB, Vice President of Mortgage Originations for Suncoast Credit Union. “We also needed more robust technology for our lending team that enables working collaboratively, and remotely, with everyone who plays a part in getting our members to closing as fast as possible. We found the experience we were seeking, and a solution developed to grow with our mortgage offering, in the Mortgage Cadence Platform.”

The digital lending platform offers a better member and loan officer experience by delivering comprehensive, digital loan origination. This is possible because in addition to the LOS, the system includes a document preparation and delivery engine, complete with eDelivery/eClosing; an advanced imaging system; an advanced Point-of-Sale tool for members and originators; analytics powered by Microsoft Power BI; full reporting and more. The system is accessible via an advanced API, allowing the lender to use nearly any technology or service in the production of their mortgage loans.

MCP’s ability to automate workflow across the same set of users will allow Suncoast to grow while maintaining high member satisfaction with existing staff, making it a good fit for the institution’s specific growth strategy.

“After many months of due diligence and reviewing multiple LOS providers, we elected to extend our relationship with Mortgage Cadence,” Miller said. “MCP will allow us to communicate in real-time with multiple parties, bring a robust digital solution to our members, achieve scalability, and charge forward with Day One Certainty. It's the kind of borrower experience our members deserve and it will enable them to get into their new homes faster.”

“Suncoast Credit Union, one of our longest-tenured customers, told us what they needed today, and expect tomorrow, from their mortgage technology. We heard them. The entire Mortgage Cadence Team is thrilled we’re continuing our long-term, collaborative relationship with Rich Miller and his team,” said Pete Espinosa, CEO of Mortgage Cadence.

About Mortgage Cadence

Since 1999, Mortgage Cadence has been providing the best people, process, and technology for enterprise and mid-market lenders who desire to deliver an exceptional borrower experience. From point-of-sale through post-closing, Mortgage Cadence offers an end-to-end digital lending platform solution that has 86% of their clients outperforming the MBA average Cost-to-Close.

About Suncoast Credit Union

Suncoast Credit Union is the largest credit union in the state of Florida, the ninth largest in the United States based on membership, and the 10th largest in the United States based on its $12 billion in assets. Chartered in 1934 as Hillsborough County Teachers Credit Union, Suncoast Credit Union currently operates 73 full-service branches and serves more than 895,000 members in the following 39 Florida counties: Alachua, Brevard, Broward, Charlotte, Citrus, Clay, Collier, DeSoto, Dixie, Duval, Gilchrist, Glades, Hardee, Hendry, Hernando, Highlands, Hillsborough, Indian River, Lake, Lee, Leon, Levy, Manatee, Marion, Martin, Miami-Dade, Monroe, Orange, Osceola, Palm Beach, Pasco, Pinellas, Polk, Sarasota, Seminole, St. Johns, St. Lucie, Sumter and Volusia. Since its founding in 1990, the Suncoast Credit Union Foundation has raised and donated more than $29 million to organizations and initiatives that support the health, education and emotional well-being of children in the communities that the credit union serves. For more information, visit: or follow us on social media at:,, or


Rachel Selz


Mortgage Cadence

+1 (720) 359-6918