When lenders move from legacy loan origination systems to modern platforms like Mortgage Cadence Platform (MCP), it’s not just about upgrading technology, it’s about minimizing risk, preserving business continuity, and accelerating adoption.
That’s where support makes all the difference.
At Mortgage Cadence, we’ve guided countless lenders through complex transitions. And we’ve seen the same truth play out time and again: strong technology is essential, but expert support is what ensures success.
Built-In Hypercare for High-Stakes Moments
Migrating to a new LOS isn’t a plug-and-play project, it’s a strategic shift that touches every corner of a lender’s business. Even small disruptions can ripple across teams, delay pipelines, and impact borrower experience.
That’s why we activate “hypercare” during mission-critical moments like go-lives, major updates, or post-upgrade support. During hyper care, our team integrates deeply with the client’s operations by anticipating needs, triaging issues, and ensuring production stays on track.
We treat every production-impacting event with urgency, whether it’s a configuration conflict, a data mapping issue, or a new workflow behavior. But more than fast response, we bring the mindset of a partner. We don’t operate as a help desk, we embed as an extension of the lender’s team.
Support That Sees the Full Picture
Our support team isn’t just solving tickets, we’re observing patterns, uncovering opportunities, and continuously improving the MCP experience.
Because we work across a wide variety of lenders including Credit Unions, Independent Mortgage Bankers and national institutions, we bring insight into how the platform performs in real-world environments. That gives us a unique vantage point to recommend smarter workflows, streamline operations, and feed enhancements back to our product teams.
We translate platform features into practical impact, helping lenders streamline workflows and achieve scalable results with MCP.
More Than Reactive: We’re Built to Guide
Our involvement doesn’t start at go-live, and it certainly doesn’t stop there.
From onboarding and implementation through early feedback loops and long-term optimization, our team is consistently and fully engaged. We provide hands-on coordination, performance monitoring, and proactive support tailored to each lender’s journey.
This approach transforms support from a safety net into a strategic advantage. It’s how we help lenders not only adopt MCP, but master it, so they can master their business.
Your Partner in Progress
At Mortgage Cadence, we believe proactive support drives measurable outcomes. By minimizing disruption and maximizing engagement, we help lenders gain confidence in their technology and clarity in their process.
When you choose Mortgage Cadence, you’re not just choosing a system. You’re choosing a partner, one that’s with you every step of the way.
By Lakshmi Jamithireddy, Head of Application Support at Mortgage Cadence
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Media Contacts
Mortgage Cadence:
Alison Flaig
Head of Marketing
(919) 906-9738
