Beyond great technology.
Introducing a radically different approach to delivering an exceptional client experience.
Say goodbye to 'set it and forget it'
Here at Mortgage Cadence we believe that in order for you to maintain the highest level of profitability, you need a technology partner that cares about your success from the first day you meet our sales team through the lifetime of your contract with us. Here’s how we do it differently than the other guys.
THEIR SUPER POWER
From the moment you decide to work with us, you’re assigned one of our exceptional Client Success Executives whose sole mission is to guide you every step of the way. From contract to design, implementation, delivery, training and ongoing support, our CSE’s are with you on the journey. Think of them as your own personal Yoda.
From contract to ongoing support, we’ve got your back.
Our Delivery Team will get you up and running in as few as 26 weeks. Our core configuration and out-of-the-box solution is the same platform that some of our high performance lenders are using. The key to creating a high performance lending team is ensuring that the technology is adaptable to your current proven workflows, but it also lies in your ability to embrace grey thinking and ask yourself, “Is there a better way?” Our top notch Delivery team are not only experts at analyzing your process, but they also work with hundreds of lenders and that gives them the opportunity to see what’s working now between people, process and technology. Don’t you want to know what the high performers are doing differently? There is no sense in bringing in new technology if you have fixed thinking. Be prepared to think and lend in new ways.
Don’t underestimate the value of Day 2 work. With changing market forces, like increased interest rates, the market moving from refi to purchase money loans, or demands from borrowers for a better experience, we’ve got you covered. READ MORE
Through our API and SDK layer, we connect you to the best 3rd party providers in the lending industry. SEE HOW
‘Never stop learning’ is the mantra of our Training team. With their finger on the pulse of how to use our technology in ways that will reduce your Cost-to-Close, our folks in Training will keep you in the loop. Our client resource center is designed to help you find answers fast so that you don’t get held up waiting. Regular webinars keep your system administrators in the know.
Our Support team is here to guide you through those hitches in the giddy-up that go beyond what is provided by our Resource Center. Focusing on world-class 24/7 support, we provide a web-based ticketing platform with a well refined issue resolution process. Our support team members are experts at getting you back on track quickly so that you can continue on your merry way doing the things you’re really great at, like delivering an exceptional borrower experience.
We maintain our industry-leading vision using a closed loop approach to gaining insights from our clients. Our client focus groups help our Product team understand what’s working now on the front lines of lending, while simultaneously serving as a testing ground to validate our development.
For over 6 years, our clients have gained valuable insights into the key metrics that drive higher profitability with their participation in our benchmarking study. Our clients know exactly which metrics to measure and monitor every month so that they can make critical decisions around people, process and technology. They always know where they stand against their peers, and that’s what gives them a competitive advantage.
So you see, profitable lending take more than great technology… it’s our exceptionally clever people and our proven process that puts you in the highest margins of profitability.