According to her peers, Michelle Watts, Director of Training and Documentation at Mortgage Cadence, an Accenture Company, possesses the rare combination of leadership, transparency, and approachability that is hard to find in today’s corporate world. She not only moves her team members and our company forward, but she also pushes the boundaries of the housing industry overall. Her warm personality, cross-functional leadership, and unparalleled work ethic regularly impact her team members and the company, but her effort doesn’t stop there. Watts consistently challenges herself and those around her to be better and is a dynamic leader, knowing how to refine processes and utilize team talents to reap increased customer satisfaction and efficiency.
More than 50% of your Cost-to-Close is labor, so monitoring this metric helps management focus their attention on those activities that are affecting production and dragging down profitability.