Is Your Service Provider a Partner or a Vendor?

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By: Brad Thompson for Tomorrow’s Mortgage Executive Magazine

Platform replacement is expensive. In my experience, 90% of project failures occur when the software provider is seen as nothing more than a vendor.

Over the past decade, I have been directly or indirectly involved in thousands of software implementations and IT projects. Most succeed; some fail. While any number of circumstances can lead to an unsuccessful project, one theme runs throughout: a lack of partnership between the organization and its provider. With 2015 IT spending on enterprise software up 5.5% over 2014, according to Gartner, there is much at stake from the very beginning. New technologies are emerging, promising differentiation, efficiency and better customer service. The big question becomes, how do you know you’re signing up with a true partner who will help you succeed?

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