By: HousingWire, “2016 Rising Stars – 50 Young Leaders Energizing the Housing Economy”
Jake Petersen began his career with Mortgage Cadence nearly six years ago as the director of business operations. Since then, he has steadily grown into his current role as chief service officer and his clear leadership abilities have allowed him to successfully partner with Mortgage Cadence customers and employees for their short- and long-term success. Petersen led the charge to reduce the average day’s tickets in queue with product support by 93%, due in part to his decision to roll out a new ticketing system spanning all Mortgage Cadence customers and products. All of these accomplishments were completed at a time when staff was increasing by 100% due to massive internal growth.