Mortgage Cadence, Inc., a leading provider of enterprise lending solutions (ELS) for the mortgage industry, has appointed Richard L. Click vice president of support. Click possesses more than 20 years of proven customer service experience both from the product and customer standpoint.

As vice president of support, Click will head strategic initiatives to improve customer satisfaction and quality, as well as help Mortgage Cadence expand its operations. Click will also help to strengthen Mortgage Cadence's commitment to its clients by eliminating upfront client issues and efficiently resolving issues thereafter.

In addition, Click will supervise the QA/QC and help desk departments. He will coordinate with Mortgage Cadence's sister company's, 3t Systems, mortgage practice to facilitate the testing of all custom code developed by App Dev on installations, as well as evaluating and potentially expanding that custom development into Mortgage Cadence's core product. He will also oversee Mortgage Cadence's technical publications development and training (Mortgage Cadence University), with the main goal of improving customer use and satisfaction within these areas. As vice president of support, Click will be an integral part of product development in identifying areas within the system that need improvement. Other duties include enhancing the quality of updates, releases, training, and developing a customer satisfaction rating.

"With the growth of our business over the last few years we assessed the need to expand the capabilities of our Support Infrastructure, stated Jerry Heinz, chief operating officer of Mortgage Cadence. "With the hiring of Rich, Mortgage Cadence has expanded its management team to effectively address the strategic and tactical challenges of our growth."


About Mortgage Cadence
Mortgage Cadence supplies mortgage lending platforms that enable companies to focus on profitability and superior service. Comprised of comprehensive end-to-end loan origination software at its core, a business rule management system (BRMS), workflow engine, product and pricing functionality, automated underwriting, imaging/electronic document management and document preparation services, the system gives companies the flexibility to readily adapt to industry changes and easily capitalize on new business opportunities. Built on an ever-evolving, SOA-based architecture, consisting of functionality to innovate the mortgage process, and an eye toward the eventual realization of e-Mortgages, Mortgage Cadence provides the last lending platform a company will ever need. To learn more, please visit us on the Web at http://www.mortgagecadence.com.