Denver-Based Mortgage Cadence, Inc., a provider of Enterprise Lending Solutions (ELS), announced last week it's expanding its service desk and the number of subject matter experts available for customer-related questions and issues.

These additional personnel will augment the existing service desk and assist in handling all inbound calls for Mortgage Cadence Orchestrator, Finale, Harmony and Opus. It is their responsibility to immediately locate the proper subject matter expert that can solve the issue or navigate the customer down the fastest path towards issue resolution. Proper training of these individuals is well under way. These additions result in triple the number of customer support resources available for Mortgage Cadence clients in an effort to further enhance the customer experience, the company said in a press statement.

In addition to the above and the previously released compliance and regulatory in-house team expansion, Mortgage Cadence has implemented many proactive customer support tools over the course of the last twelve months to maximize customer satisfaction. These include weekly client dashboards, a biweekly product management release update, compliance bulletins and a monthly newsletter that compiles all monthly compliance updates with a section on document additions/modifications and system updates.