First Federal Bank of Florida

Client Profile

First Federal Bank of Florida is a 51 year old community-based mutual bank headquartered in Lake City, FL with over $986,741,000 in assets serving more than 60,000 customers through 19 retail branches and lending centers. Their mortgage operation lends in nearly all 50 states and originates most all residential lending products via the Enterprise Lending Center through retail, wholesale and correspondent channels. The Bank has a growing construction lending division as well which also uses the Enterprise Lending Center.

Business Challenge

First Federal Bank of Florida required a platform that enabled them complete control over all system processes while still remaining user-friendly. They also required an innovative and dedicated team to help reach their lending goals while expanding their market – all while providing high-quality customer support.

How Mortgage Cadence Helped

The Enterprise Lending Center from Mortgage Cadence gives First Federal Bank of Florida complete control over their system via the Adaptive Configuration Efficiency (ACE) Rules Engine. They are able to granularly configure workflow, increasing overall lending efficiency. Furthermore, First Federal Bank of Florida wanted to leverage the advanced tasking functionality and highly configurable security rules to provide complete system control.

High Performance Delivered

The robust lending of the Enterprise Lending Center provided First Federal Bank of Florida the system control they required. In addition, First Federal Bank of Florida improved the experience for their borrowers by providing them a streamlined and more organized loan origination process.

“The Enterprise Lending Center gives us complete control over our system. With business rules and advanced workflow, our operations run more smoothly than ever before.”
Residential Lending Systems Manager
First Federal Bank of Florida